Supervise an individual outlet.
Maximize Café sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the café.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the cafe. Learning & Development Management:
Retention of manpower.
Motivating the team to ensure the sales target is met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
Process Indicators:
Ensuring all the documentation related to the café is done on time (Sales Reports/ Café Registers).
Ensuring the Quality Audits are done on a day-to-day basis.
Implementation of SOPs.
Efficient utilization of the manpower using effective charting out the duty rooster. Integrity, cost controllable & Waste Management.
Ensuring a 90% score in the Management Visit Report.
Customer orientation:
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes. Ensuring the MAST & SOPs is followed by the team in the café to drive customer focus. Ensuring the Training norms are met.
Ensuring a 90% score in the Management Visit Report.