Customer Support Associates

Location: Lucknow (Uttar Pradesh)

Job Overview

Experience: 0 - 0.6 Years

Salary: 15000-20000 INR CTC Per Month

Qualification: Graduate

Specialization: English

Course: B.A

Other Course: ANY GRADUATE

Other Specialization: CUSTOMER SUPPORT EXECUTIVE

Posted On: Feb 24, 2024

Valid Upto: Dec 10, 2024

Job Type: Full Time

Gender: Both Male & Female

Function: BPO

PWD: No

Job Description

Job Summary :

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Company Info

Company: EMPLOYMENT MANTRAS

Type: Management

Contact Person: SHILPI DIXIT

Email: ixxx@employmentmantras.com

Phone: 79xxxxx09

Website: https://employmentmantras.com/

Address: Jawahar Nagar, Near Tribati Nath Temple