Customer Support Associates

Location(s) : Lucknow

Job Details

Job Title - Customer Support Associates

EMPLOYMENT MANTRAS

Location(s) : Lucknow Exp : 0 - 0.6 Years Salary : 1.8 - 2.4 INR L.P.A. Qualification : Graduate
Course : B.A Specialization : English Other Course : ANY GRADUATE Other Specialization : CUSTOMER SUPPORT EXECUTIVE

Posted On : Feb 24, 2024 | Job Type : Full Time | Gender : Both Male & Female | Function : BPO | PWD : No

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Job Description

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

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Company :	EMPLOYMENT MANTRAS
Type :	Management
Contact Person :	SHILPI DIXIT
Email :	info@employmentmantras.com
Phone :	7906995809
Website :	https://employmentmantras.com/
Address :	Jawahar Nagar, Near Tribati Nath Temple

About Company

Employment Mantras is one of the leading Job Consultancy and Training & Development firms driven by a set of young and dynamic professionals, working round the clock with utmost passion & diligence to achieve targets & objectives. Having excellence with over 8+ Years in Talent Acquisition, Training & Development, and Consultancy, we are in the process of bridging the gap between Industry & Academia & also focusing on the important parameters of makin students Employable (though honing up their Soft Skills /Technical Skills on niche technologies) as per the matching requirements of the Industry. We are dedicated to providing synchronized, economically reliable, friendly & highly robust full-proof recruitment solutions focusing on quality & timely service with 100% client satisfaction.

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