Customer Service –

Job purpose: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities: Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

 Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre – flight and post flight briefings.

Setting up of check-in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure 

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time.

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Job Description-

 Ramp – LT and LO certification preferred

·       Confirm the ETA of the flight from OCC or System (Navitaire)

·       Take the bay no. from Apron and convey it to all the stations on R.T

·       Ensure that you are at bay D-20 mins with all the equipments required

·       Note down the Touch down and Chocks and convey it on R.T

·       Align the ramp properly

·       Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax

·       Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T

·       Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff

·       After departure make sure that all the equipments are sent back to the transport yard

·       Fill the ramp filling

·       During the flight ensure everyone is smooth, safe and the flight is on time

Job Description-

Security – Screeners & Basic Avsec certification preferred

·       Safe operation

·       Punctuality and Customer Satisfaction

·       Team efficiency & Cost Control

·       Secure good working atmosphere and environment

·       Maintain standards as per Company requirements

·       Ensure effective threat assessment and response capability

·       Achieve department goals and follow-up

·       Perform duties as per the Security Programme

·       Maintain performance standards and follow up with your shift

·       Monitor continuously the Quality System and the level of conformance

·       Secure quality level

·       Optimize resource

·       Aware of Emergency Response Procedures, rules, and regulations

·       Acquire and maintain necessary skills required to perform job functions

·       Maintain work procedures as per company requirements

·       Carry out development dialogue with the Team leaders

·       Control theft and pilferage of company property