Mode of Work(WFH or WFO) - WFO

Interview process -,Versant(58 & above), CD and OPS Interview

Contract duration – 4 Months

Location – BDC13

Shift Timing –  06.30pm onwards to 06.30 am, but 9 hours working, including weekends. Week day offs will be provided.

REQ ID - Human Resources Practitioner — (13777773)

Detailed JD

Job description:

We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application,

perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.

Responsibilities:

Ø  Make outbound calls to the candidate and motivate them to complete job application.

Ø  Schedule/reschedule first day of work for the employees and sharing necessary information.

Ø  Review application form and make sure all the details are filled appropriately.

Ø  Handle inbound calls and resolve candidate’s queries.

Ø  Respond to candidate’s queries over email/text.

Ø  Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Ø  Provide excellent experience to the candidates.

Ø  Maintaining a quality score of 90% and above throughout.

Ø  Escalate issues and seek advice when faced with complex issues/problems

Ø  Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements

Ø  Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Ø  Participate in Team building activities

Ø  Ensure and maintain the security and confidentiality of client data

Ø  Ensure Customer Satisfaction

Requirements:

Ø  Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.

Ø  Experience working and delivering under strict timeline.

Ø  Should have neutral accent

Ø  Excellent communication skills (verbal and written).

Ø  An ability to handle sensitive and confidential information.

Ø  Agile and flexible with work schedule.

Ø  Experience working and navigation on multiple systems/tools.

Ø  Logical and analytical thought process.

Ø  Willing to work in any US shift (EST/CST/MST/PST).

Ø  Willing to work in rotational shifts and rotations week off  as and when required