JOB TITLE:

Guest Service Associate

DEPARTMENT

Operations

REPORTS TO:

Duty Officer/Duty Manager

JOB PURPOSE:

To provide excellent service to our Cinema Guest with positive attitude and smile.

DUTIES AND RESPONSIBILITIES:

• To personally greet the customers and other affluent people at each touch point with correct salutation
• Service on seat, suggestive & Up selling,
• Efficient Cash handling, inventory management at POS
• Customer query handling
• Well versed with Movie synopsis and genre
• Maintaining all required registers for PVR classic
• Taking effective orders and satisfying the customers
• Box office handling , ticketing and reporting

SPECIFICATIONS:

Qualification:

1.       Educational: 12th

2.       Professional: Certificate course or diploma in hospitality/Hotel Management

Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.

Working conditions:  In Cinemas

Competencies:

• well groomed with excellent communication skills
• Proficiency in using MS Office
• Strong operational background in a multi-location business;
• Creative thinker with high degree of integrity and discipline;
• Strong knowledge of consumer/cultural trends;
• Excellent conflict resolution skills;
• Self-motivation and drive towards winning and a “can do” attitude;
• Fluency in English and Hindi

Salary Range: INR 2.20- 2.28 LPA