JOB TITLE:
Guest Service Associate
DEPARTMENT
Operations
REPORTS TO:
Duty Officer/Duty Manager
JOB PURPOSE:
To provide excellent service to our Cinema Guest with positive attitude and smile.
DUTIES AND RESPONSIBILITIES:
- To personally greet the customers and other affluent people at each touch point with correct salutation
- Service on seat, suggestive & Up selling,
- Efficient Cash handling, inventory management at POS
- Customer query handling
- Well versed with Movie synopsis and genre
- Maintaining all required registers for PVR classic
- Taking effective orders and satisfying the customers
- Box office handling , ticketing and reporting
SPECIFICATIONS:
Qualification:
1. Educational: 12th
2. Professional: Certificate course or diploma in hospitality/Hotel Management
Experience: 0-1years in a similar role in a reputed organisation in Service/Hospitality/Retail industry.
Working conditions: In Cinemas
Competencies:
- well groomed with excellent communication skills
- Proficiency in using MS Office
- Strong operational background in a multi-location business;
- Creative thinker with high degree of integrity and discipline;
- Strong knowledge of consumer/cultural trends;
- Excellent conflict resolution skills;
- Self-motivation and drive towards winning and a “can do” attitude;
- Fluency in English and Hindi
Salary Range: INR 2.20- 2.28 LPA