Candidate Requirement: 

· Qualification: Must be Graduate in any stream 

· Candidate having prior work experience in healthcare background is preferred 

· Fluent communication in both Verbal and Written in English and Hindi 

· Having adequate functional knowledge in computer and MS office applications along with the handling of Printers and other hardware devices like webcam, biometric machine, e.t.c 

· Gender Preferred: Male / Female 

· Age Criteria: 20 to 40 yrs 

· Should be presentable. 

·Working hours 8:30 hrs 

·6 Days in a week, with rotational shift 

·24*7 working with 1 week off in a week. (Nightshift for Male only) 

Job Role and Responsibility: 

· Employee will be responsible for managing entire help desk activities as an Associate at all public hospitals and medical colleges in the above-mentioned districts. 

· Provide solutions to patients queries 

· Help patients with medical scheme benefits and process for getting it. 

· Guide the overall process of claim settlement and the issue of Health Card and any other query · Issue Medical cards post validating required documents as per mentioned guidelines. 

· Provide round-the-clock support with the help of other Associates. 

· Report back to Team Leaders with daily activities. 

· Responsible for all the IT assets provided at the workstations.