Candidate Requirement:
· Qualification: Must be Graduate in any stream
· Candidate having prior work experience in healthcare background is preferred
· Fluent communication in both Verbal and Written in English and Hindi
· Having adequate functional knowledge in computer and MS office applications along with the handling of Printers and other hardware devices like webcam, biometric machine, e.t.c
· Gender Preferred: Male / Female
· Age Criteria: 20 to 40 yrs
· Should be presentable.
·Working hours 8:30 hrs
·6 Days in a week, with rotational shift
·24*7 working with 1 week off in a week. (Nightshift for Male only)
Job Role and Responsibility:
· Employee will be responsible for managing entire help desk activities as an Associate at all public hospitals and medical colleges in the above-mentioned districts.
· Provide solutions to patients queries
· Help patients with medical scheme benefits and process for getting it.
· Guide the overall process of claim settlement and the issue of Health Card and any other query · Issue Medical cards post validating required documents as per mentioned guidelines.
· Provide round-the-clock support with the help of other Associates.
· Report back to Team Leaders with daily activities.
· Responsible for all the IT assets provided at the workstations.