Role : Customer Support ExecutiveLanguages : Tamil, Telugu, Malayalam, Kannada, Hindi
CTC 18,000/- & Ta
Qualifications and Skills
• Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Good organizational and time management skills
• Customer-oriented mindset and a passion for delivering exceptional service
• Basic computer skills and familiarity with CRM software
Roles and Responsibilities
• Provide prompt and efficient customer support via phone, email, and chat
• Assist customers with product or service-related inquiries and issues
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate and up-to-date customer records
• Ensure customer satisfaction by resolving problems in a timely and professional manner
• Collaborate with cross-functional teams to improve customer support processes
• Stay updated on product knowledge and company policies
• Manage and resolve customer complaints or conflicts.