1. Operational Oversight:
· Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.
· Ensure that all daily tasks and routines are completed efficiently and according to established procedures.
· Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.
2. Staff Supervision:
· Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.
· Assign duties, create work schedules, and monitor staff performance.
· Conduct training sessions and ensure that staff members adhere to company policies and procedures.
3. Customer Service:
· Lead by example in delivering exceptional customer service.
· Address customer inquiries, concerns, and issues in a prompt and courteous manner.
· Monitor customer feedback and ensure a positive cinema experience.
4. Safety and Security:
· Implement and enforce safety and security protocols, including emergency procedures.
· Conduct routine safety inspections and address any safety concerns.
· Ensure compliance with health and safety regulations.
5. Inventory Management:
· Assist in monitoring and managing inventory levels for concessions and supplies.
· Conduct regular inventory counts to minimize waste and losses.
6. Cash Handling and Reporting:
· Handle cash and maintain cash registers with accuracy.
· Prepare daily financial reports, including ticket and concession sales.
· Assist in tracking revenue and expenses to support financial goals.
7. Facility Maintenance:
· Report maintenance and repair needs promptly to the Cinema Manager.
· Ensure that seating, signage, and equipment are in good working order.
· Assist in coordinating facility improvements and upgrades.
8. Assist in Special Events and Promotions:
· Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.
· Assist in implementing strategies to attract and engage customers.
9. Guest Relations:
· Interact with customers and address their needs and feedback.
· Assist in monitoring and responding to online reviews and social media comments.