1.    Operational Oversight:

·         Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.

·         Ensure that all daily tasks and routines are completed efficiently and according to established procedures.

·         Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.

2.    Staff Supervision:

·         Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.

·         Assign duties, create work schedules, and monitor staff performance.

·         Conduct training sessions and ensure that staff members adhere to company policies and procedures.

3.    Customer Service:

·         Lead by example in delivering exceptional customer service.

·         Address customer inquiries, concerns, and issues in a prompt and courteous manner.

·         Monitor customer feedback and ensure a positive cinema experience.

4.    Safety and Security:

·         Implement and enforce safety and security protocols, including emergency procedures.

·         Conduct routine safety inspections and address any safety concerns.

·         Ensure compliance with health and safety regulations.

5.    Inventory Management:

·         Assist in monitoring and managing inventory levels for concessions and supplies.

·         Conduct regular inventory counts to minimize waste and losses.

6.    Cash Handling and Reporting:

·         Handle cash and maintain cash registers with accuracy.

·         Prepare daily financial reports, including ticket and concession sales.

·         Assist in tracking revenue and expenses to support financial goals.

7.    Facility Maintenance:

·         Report maintenance and repair needs promptly to the Cinema Manager.

·         Ensure that seating, signage, and equipment are in good working order.

·         Assist in coordinating facility improvements and upgrades.

8.    Assist in Special Events and Promotions:

·         Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.

·         Assist in implementing strategies to attract and engage customers.

9.    Guest Relations:

·         Interact with customers and address their needs and feedback.

·         Assist in monitoring and responding to online reviews and social media comments.