Customer Service

Job Details

Job Title -

CII Model Career Centre

Location(s) : Gurugram (Haryana) Exp : Years Salary : Qualification :
Course : Specialization : Other Acceptable Qualification : Other Acceptable Specizliations :

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Job Description

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About Company

CII Model Career Centres (MCCs) are Industry-led employment exchanges, linking youth with job and career opportunities. CII MCCs offer talent sourcing service to the industry while making tremendous social impact. They provide job seekers with psychometric-based career counselling, soft & employability skills and placement support. CII MCCs also provide Apprenticeship service to Industry as a Third Party Aggregator (TPA).

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Customer Service

Location: Gurugram (Haryana)

Job Overview

Experience: 0 - 0.1 Years

Salary: 2.2 - 2.7 INR L.P.A.

Qualification: Graduate

Specialization: Accounting and Commerce

Course: B.Com

Other Course: Accounting and Commerce

Other Specialization: Accounting and Commerce

Posted On: Jun 10, 2024

Valid Upto: Jul 10, 2024

Job Type: Full Time

Gender: Both Male & Female

Function: Customer Care & Back Office

PWD: No

Job Description

Job Summary :

Responding promptly to customer inquiries via phone, email, or live chat
Acknowledging and resolving customer complaints in a timely manner
Providing product information, troubleshooting assistance, and guidance to customers
Processing orders, returns, and exchanges accurately and efficiently
Liaising with other departments to address customer concerns and escalate issues when necessary
Maintaining accurate records of customer interactions and transactions
Identifying opportunities for upselling or cross-selling additional

Company Info

Company: CII Model Career Centre

Type: Management

Contact Person: Saurav Kumar Mishra

Email: sxxxxx@cii-mcc.in

Phone: 98xxxxx15

Website: https://ciiskills.in/ciimcc

Address: 401, 4th floor, DLF City Court, Sikanderpur Rd, Nathupur, Sector 24, Gurugram, Haryana 122002