We are inviting applications for the role of Apprentice, Customer Service 

Responsibilities

•    Respond to customer queries and customer's concern
•    Making outbound calls to Customers and Employers 
•    Provide support for data collection to enable Recovery of the account for end user.
•    Maintain a deep understanding of client process and policies
•    Reproduce customer issues and bring up product bugs
•    Provide excellent customer service to our customers
•    You should be responsible to exhibit capacity for critical thinking and analysis.
•    Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Minimum qualifications

•    Graduate (BBA)
•    Freshers are eligible

Preferred qualifications

•    Previous experience in a customer service role chat/email/voice
•    Effective probing skills and analyzing / understanding skills
•    Analytical skills with customer centric approach 
•    Excellent proficiency with written English and with neutral English accent
•    You should be able to work on a flexible schedule (including weekend shift)