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Β *Engage with the potential and existing customers to inform about the product or services offered
Β *Assess the needs and requirements of customer
Β *Handle the grievances of the customer and offer advice to resolve them
Β *Keep records of the sales phone calls and note useful information
Β *Pitch the services directly to the potential customers
Β *Store and update the customer information in the databaseΒ
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Β *Prior experience in telesale representative or customer service executive
Β *Impeccable communication and interpersonal skills
Β *Relevant knowledge of MS office and telephone systems
Β *Ability to provide information about product and services in an easy-to-understand manner
Β *Solid negotiation skills and ability to resolve grievances