As a Customer Care Executive, you will be the first point of contact for customers, responsible for managing inquiries, resolving complaints, and providing product/service information. You’ll interact with customers through multiple communication channels such as phone, email, live chat, and social media. Your goal will be to ensure customer satisfaction and to promote the company’s brand by delivering exceptional service.

Key Responsibilities:

• Handle Customer Inquiries
  
• Problem-Solving and Complaint Resolution
  
• Maintain Records and Documentation
  
• Product/Service Expertise
  
• Customer Relationship Management