Field Officer (Collection)
Main Tasks :
performing loans and implementation of various activities to ensure higher
due collections.
• To control roll forward in 60+ bucket of assigned branches with 300
to 350 cases.
• To identify process gap on Sales while interacting with customers
during field/Centre visit.
• Should escalate pipeline cases immediately to Collection Manager.
• To identify correct address of migrated customers & do recovery
payment collection without delay.
• Timely escalation of issue cases identified and Cash rotation &
EWI/EMI missus cases to reporting manager/hierarchy.
• Daily collection should be deposited into assigned Banks within the
TAT & deposition slips need to be shared with the reporting
manager for updation.
• Prepare and share Daily Collection Reports, Feedbacks & Receipt
Collection to reporting manager by EOD and Maintain data
confidentiality.
10 Areas of Responsibility :
• Acknowledge the Customer payments and Credit Collected
Payments (Cash) in Branch/office and update with Customer
Account on as-and-when/ daily basis.
• Achieve the objective within set timelines, able to work in a target
ability to explain, convince customers and follow up on a regular
basis for higher due collections consistently.
• Achieve the goal sheet and revenue targets set by the management
within set timelines.
• Have a thorough understanding of various unsecured/Secured loan
products, processes, Repayment terms/special schemes and
objective of NPA recovery drive.
• Keep accurate and detailed records of Customer meetings, Calls
made and track queries.Update daily Customer meetings,
Collection report on application portal.
• Oriented environment which includes outdoor activity.