Job Title: Customer Support Executive
Job Location: Tripura West District, Tripura
No. of Positions: 1
Job Description:
We are seeking motivated and customer-oriented individuals to join our team as Customer Support Executives. As a Customer Support Executive, your primary responsibility will be to assist and support our customers with their queries, concerns, and product-related issues while ensuring a positive and seamless customer experience.
Roles and Responsibilities:
Act as the first point of contact for customers seeking assistance via phone, email, or chat.
Provide information about products, services, and policies to customers.
Address and resolve customer complaints and issues in a timely and effective manner.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer satisfaction and resolve issues effectively.
Stay up-to-date with product knowledge and service updates to effectively communicate with customers.
Ensure that customers are satisfied with their experience and escalate issues when necessary.
Employee Type: Full-time
Working Hours:
Compensation:
Educational Qualification:
Skills and Requirements:
Excellent communication skills (both verbal and written)
Proficiency in using computer
Strong problem-solving skills and the ability to handle difficult situations
Ability to work under pressure and in a fast-paced environment
Good listening skills and a customer-first approach
Prior experience in customer support or similar roles is an advantage (not mandatory)
Preferred Qualities:
Patience, empathy, and the ability to handle challenging customer scenarios
A positive attitude and a willingness to learn and grow with the company
How to Apply:
Interested candidates are invited to send their updated resume to business@oraride.com
Application Deadline: 01/03/2025