Job Title: Customer Care Executive

Language: Hindi + English

Shift: General shift & Rotational Shift

General (Morning 7.00 AM to 4.00 PM, 8:00 to 5.00 PM, 9:00 to 6: 00 PM) Rotational Shift: 7:00 AM to 4.00 PM, 1.00 PM to 10.00 PM, 10.00 PM to 7 :00 AM)

  Interview Location: VC Interview

Job Summary:

·        Provide service of Inbound calls for roadside assistance and other service requests such as a vehicle that won’t start; flat tire; keys locked inside a car; vehicle out of gas; vehicle in an accident.

·        Probe to identify the need of the customer based on vehicle situation

·        Provide safe facilities to customer

·        Dispatch a service provider to assist the customer.

·        Provide status updates to customers.

Knowledge/Skills/Abilities:

·        Ability to remain resilient, project patience and empathy, and provide excellent service when dealing with stressful situations.

·        Self-disciplined to manage own schedule and adhere to it.

·        Ability to utilize multiple computer programs at the same time.

·        Exhibit professional, courteous, and friendly behaviour.

Qualifications:

·        High school diploma or equivalent with 6 Months – 2 year of experience

·        Able to speak and read English fluently

·        Excellent interpersonal skills

·        Ability to multi-task, prioritize, and manage time effectively

·        Meets or exceeds home office requirements (below)

Contact Number: Dinesh. M. - 8124027488