Skills Required:

• Preferred  Female Candidates.

• Proficiency in MS Office suite (Word, Excel, PowerPoint) and process management tools, FMS and Google sheets.

• Strong Follow -up Skills

• Proven experience as a Process Coordinator or in a similar role is required.

• Excellent organizational and time management skills with the ability to prioritize tasks effectively.

• Strong understanding of process improvement methodologies.

KRAs:

• Continuously review and streamline existing processes to improve efficiency, quality, and operational performance.

• Develop and maintain detailed documentation of processes, procedures, and workflows to ensure consistency and clarity.

• Monitor key performance indicators (KPIs) to track process performance and identify areas for improvement. Generate regular reports and present findings to management.

• Assist in the planning and execution of projects related to process improvement initiatives. Coordinate resources and activities to achieve project objectives within specified timelines.

• Answering process users questions and providing process support for those needing to follow the procedure.

• Addressing any issues that arise with procedures, tools, or people to ensure expected process outcomes are achieved.

• Prepare training videos, documents and training sessions.