Vindhya e-Infomedia Pvt Ltd
Voice Agent | Job Description
Role: Customer Support Executive
Job Responsibilities:
- Taking Calls
- Answer calls within specified protocols Document Customer issues
- Ensuring Call quality parameters are adhered to
- Raise customer issues on calls / escalate to floor supervisors
- Maintain high level of quality and service on calls
- Maintain Log in hours and ensure break times are within limit
- Maintain attendance and plan for any leaves required
Industry Preference: BPO / ITES
Competencies:
- Strong understanding and reasoning skill
- Very good communication skill as per requirement (English is a must)
- Basic Computer skill
- Basic understanding on Customer service
Experience:
- Fresher or experience