Job Summary: 

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables: 

·        Taking/Handling Inbound Customer calls, Outbound calls,

·        Listening to and understanding the customer’s requirements

·        Provide product / service details & benefits to Customers

·        Providing end to end solutions to the customer

·        Asking the correct questions – probing and prompting the customer wherever required

·        Timely and accurate capturing all the information given by the customer

·        Timely follow up with Brands as per Escalation matrix till closure

·        Staying current with knowledge of products/ processes & services offered by the client

·        Ensure full adherence to all the quality parameters and SOP

·        Cooperate with other Team members, SMEs and Team Leaders.

·        Ensure 100% adherence to schedule

·        Escalating the call to the team leader / manager, wherever desirable

·        Handling irate / demanding customers where necessary, in a tactical manner.

This job is for Conneqt Business solution.