We are looking for a Desktop Support Engineer to provide technical assistance to users across our organization. You will be the first point of contact for troubleshooting hardware, software, and network-related issues, ensuring smooth and uninterrupted IT operations.
Key Responsibilities:
Provide first-level support for desktops, laptops, printers, and other peripheral devices.
Install, configure, and maintain operating systems and software (Windows, MS Office, etc.).
Troubleshoot and resolve hardware and software issues on end-user systems.
Handle user account management in Active Directory.
Support for network-related issues including LAN, WAN, and VPN connections.
Configure email accounts (Outlook, O365) and troubleshoot mail-related issues.
Manage antivirus and endpoint security solutions.
Create, manage, and close IT support tickets using a ticketing tool.
Set up and support video conferencing and meeting room equipment.
Coordinate with vendors for hardware replacements and repairs.
Maintain documentation related to support activities and IT assets.
Required Skills:
Good understanding of computer systems, mobile devices, and other tech products
Familiarity with Windows OS, Microsoft Office, and basic networking concepts
Knowledge of Active Directory, DNS, DHCP, and file/printer sharing
Ability to diagnose and resolve basic technical issues
Excellent problem-solving and communication skills
Customer-oriented and patient
Preferred Qualifications:
Bachelor’s degree in Computer Science, IT, or related field
Relevant certifications like CompTIA A+, Microsoft MCSA, or ITIL Foundation
Experience with tools like SCCM, Remote Desktop, or ticketing systems