Sales & Conversions:

Telecallers often play a role in closing sales deals, explaining products, handling objections, and offering demos. 

Record Keeping:

Maintaining accurate records of customer interactions in CRM systems is a crucial aspect of the role. 

Following Up:

Telecallers follow up with leads to generate interest, schedule appointments, or ensure customer satisfaction. 

Data Gathering & Analysis:

They may gather insights from customer interactions to provide feedback for product/service improvements. 

Customer Interaction:

They engage with customers to provide information about products or services, answer questions, and build rapport.