Job Title: Operations Associate – Cinema Operations
Location: Noida
Company: Rajhans Cinema World Pvt Ltd
Department: Operations
Employment Type: Full-Time
Job Summary:
We are seeking energetic and customer-focused individuals to join our cinema operations team as Operations Associates. The role involves handling various functions including ticketing, cash counter management, guest relations, and kitchen support. The ideal candidate should have a passion for customer service, the ability to work in a fast-paced environment, and a strong sense of responsibility.
Key Responsibilities:
1. Ticketing & Cash Counter Operations
- Operate the POS (Point of Sale) system to issue tickets and process payments
- Ensure accurate billing and cash handling
- Reconcile daily collections and submit reports to the supervisor
- Maintain cleanliness and organization of the counter area
2. Guest Relations & Customer Service
- Greet and assist guests with queries related to show timings, seating, and facilities
- Resolve customer complaints and escalate issues when necessary
- Ensure a pleasant and seamless guest experience throughout the visit
- Manage crowd control during busy showtimes and events
3. Food & Beverage / Kitchen Management
- Support kitchen and concession staff in food preparation and serving
- Maintain hygiene and cleanliness standards as per FSSAI guidelines
- Take and serve food & beverage orders at the counter
- Monitor inventory levels and report shortages to the supervisor
Skills & Qualifications:
- Minimum 10th / 12th pass or Graduate (preferred)
- Basic computer knowledge and familiarity with POS systems
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Flexible to work in rotational shifts, weekends, and holidays
Preferred Experience:
- 0–2 years in retail, hospitality, QSR, or cinema operations (Freshers are welcome)
What We Offer:
- Competitive salary and incentives
- Friendly and professional work environment
- On-the-job training and career development
- Employee discounts on movie tickets and food