Company

Trent

Business Unit

 Trent stores

 Division

 Zudio

Role Name

Sales Associate

Job Family

 Sales associate

Department

  Store operations

 Sub Dept

  Brand

Location

Qualification

SSC or equivalent

Job Responsibilities:

This position is required to achieve the desired level of performance in the following Key Result areas:

·         Customer service

·         Inventory management

·         Till operations

·         Floor presentation

·         Miscellaneous

In order to achieve the above the person strategizes, develops & ensures execution through:

Customer service:

·         Ensure excellent customer experience by serving customer needs and processing sales.

·         To be polite and helpful when dealing with customer queries or complaints - referring them to DM/ SM/SO when necessary.

·         Trial room management as per customer traffic.

·         To take responsibility for customers’ follow up.

·         Must try and maximize sales through multiple purchases without inconveniencing the customer

Inventory management:

·         Support in maintenance of stock through continuous management of stock levels and availability on floor through inward, outward and stock replenishment functions. Where stock room stock levels are low, must inform DM/SM/SO.

·         Receiving and verifying merchandise shipment quality and quantity along with unpacking and categorizing assistance.

·         Sorting, tagging and placing products onto racks, shelves and mannequins as per company standards.

·         Must ensure that merchandise is laid out as per display principles, i.e. sizes & ratios are maintained.

Till operations:

·         Operates tills, accepting cash, credit cards and vouchers. Ensure that billing counters always has enough carry bags, stationery, audit rolls and wrapping paper at the till point.

·         Assisting in price and discount checks, exchange/return product availability.

Floor Presentation:

·         Maintenance of an excellent standard of presentation and tidiness of the sales floor and till areas.

·         Maintain all fixtures, fittings and merchandise so that they are tidy and neat at all times. 

Miscellaneous:

·         Undertake duties such as, assisting with layout changes - including moving, assembling fixtures and counters. Assist promotions inside and outside the Store.

·         Remain alert to ensure that shop lifting/internal shrinkage is minimal.

·         Carry out all other duties ancillary and incidental thereto as well as other duties assigned from time to time.

·         Understanding and upholding the Tata Code Of Conduct and living the Trent Values.

Leadership

Competencies:

Managing Vision & Purpose

Business Acumen

Achieve results

Communication

Problem solving

Pleasant personality

Should be fluent in English