Position: Front Office Executives (Operations)

Location:

Department: Operations Reports to: Regional Operations Manager

Job Summary:

The Front Office Executive (Operations) will be responsible for supporting the daily administrative and operational functions of the showroom. The role focuses on ensuring smooth day-to-day operations, maintaining showroom cleanliness and brand standards, managing inventory, and assisting the internal team to enhance the overall customer experience. Note: This role does not include any sales-related responsibilities.

Key Responsibilities:

1. Operational Management: • Assist in managing the day-to-day Admin operations of the showroom, ensuring compliance with company policies and procedures. • Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.

2. Inventory Management: • Monitor and manage stationary & housekeeping inventory, ensuring demo-lifts are well maintained and displays of samples are visually appealing.

3. Showroom Presentation: • Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards. • Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.

4. Customer Service Support: • Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service. • Address any operational issues that may arise during the showroom’s operation, ensuring prompt resolution.

5. Documentation and Reporting: • Maintain accurate records of showroom operations, including inventory counts, client walk ins, and maintenance logs. • Prepare and submit regular reports on showroom maintenance reports, inventory, and operational issues to the reporting manager.

6. Maintenance and Facilities Management: • Coordinate with maintenance personnel and vendors to ensure the showroom is well maintained and all equipment is in working order. • Handle minor repairs and troubleshooting of showroom equipment and fixtures.

7. Compliance and Safety: • Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers. • Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

• Bachelor’s degree (preferred in any field, commonly in Commerce, Business Administration, or Arts), or Diploma holders in Hospitality, Front Office, or Retail Management.

Experience:

• 0-2 years for entry-level FOEs (Freshers can also be considered if they have strong communication and grooming skills).

• Experience in similar roles in retail, hospitality, or front-desk/customer-facing positions is highly preferred. Key Skills Required:

• Excellent communication skills (Fluency in English and regional language).

• Customer service orientation. • Good interpersonal skills and presentation. • Basic computer knowledge (MS Office, email handling). • Ability to handle walk-in clients, coordinate with internal teams, and manage basic administrative tasks. Grooming & Personality: • Presentable appearance, neat grooming. • Polite and professional behaviour. • Ability to multitask and stay composed under pressure.