Key Responsibilities:

• Respond promptly to customer inquiries via [email, phone, chat, or social media]

• Troubleshoot customer problems and identify the best solutions

• Guide customers through product features, services, and usage

• Escalate complex issues to appropriate teams when necessary

• Maintain detailed and accurate records of customer interactions

• Follow up with customers to ensure issue resolution

• Meet or exceed performance targets (e.g., response time, customer satisfaction)

• Collect feedback and provide insights to improve processes and products

Requirements:

• Proven experience in a customer support or client service role

• Excellent communication skills (verbal and written)

• Strong problem-solving skills and attention to detail

• Ability to multitask and work in a fast-paced environment

• Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Salesforce)

• Empathy, patience, and