We are hiring experienced professionals for the role of Telecom/Network Engineers-Activation and Provisioning

Interview Location: HCL Technologies - A-8-9, Maharaja Agrasen Marg, Block A, Noida sector 60, (Nearby Metro sector 59)

Interview Date: 5th -7th Aug

Interview Time: 11:00 AM 4:00 PM

Work Location: Noida

HR SPOC: Tanya/Navya/Anku

Experience Required: 3+ Years (only eligible)

• Carry a copy of your updated resume.
• Bring a valid government ID proof (Aadhaar/PAN/Driving License).
• Arrive at the venue between 11:00 AM to 3:30 PM for registration.

Job Title: Business Process Management (Provisioning and Activation)

Experience: 3+ Years

Location: Bangalore, Noida, Gurugram

Employment Type: Full-Time

Industry: Telecom / Managed Network Services

Shift: US Shift

Job Summary:

We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation). The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current "As-Is" state to an optimized "To-Be" state, working closely with both business and technology stakeholders.

Key Responsibilities:

• Lead the identification, documentation, and redesign of business processes across Service Assurance, Security, Service Delivery, and Service Management functions.
• Develop comprehensive service blueprints, process flow diagrams, swim-lane charts, and standard operating procedures.
• Collaborate with cross-functional teams including Network Technicians, Order Management, SMEs, and Trainers to document and streamline end-to-end network provisioning and activation workflows.
• Facilitate workshops with internal teams, clients, and third-party vendors to capture pain points, map current processes, and propose effective solutions.
• Drive continuous improvement initiatives aimed at enhancing SLAs, reducing cycle time, and improving service quality and customer satisfaction.
• Maintain and update knowledge documentation and conduct training workshops for new team members or process transitions.
• Provide regular project updates and executive summaries to key stakeholders and clients.

Required Qualifications:

• Minimum of 3 years of relevant experience in business process management within the telecom or managed network services sector.
• Strong understanding of managed network service domains and associated processes.
• Experience in designing and implementing BPMN-compliant process maps and documentation.
• Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
• Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
• Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
• Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
• Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
• Bachelors degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation certification (V3 or higher) Mandatory.
• Industry certifications such as CCNA, JNCIA, or Network+ Preferred.

Education: Any Graduate and above.