Roles & Responsibilities of a Steward in a Restaurant

1. Guest Service

• Welcome and seat guests courteously.

• Present menu and assist in making food & beverage choices.

• Take orders accurately and pass them to the kitchen/bar.

• Serve food and beverages with proper etiquette.

• Ensure guest satisfaction by attending to their needs promptly.

2. Table & Floor Management

• Set up dining tables with cutlery, crockery, and glassware.

• Maintain cleanliness and organization of the dining area.

• Clear tables after meals and reset for the next guests.

• Assist in managing table reservations and guest flow.

3. Communication & Coordination

• Coordinate between guests, kitchen, and cashier for smooth service.

• Report guest feedback/complaints to the Captain or Restaurant Manager.

• Support senior staff during peak hours.

4. Hygiene & Safety

• Follow all hygiene and sanitation standards.

• Ensure food is served at the correct temperature and presentation.

• Adhere to restaurant SOPs (Standard Operating Procedures).

5. Additional Duties

• Upsell menu items (suggestive selling).

• Assist in room service (if part of hotel restaurants).

• Sometimes help in stock replenishment and side duties like polishing cutlery.