Job Summary:

We are looking for a Customer Support Executive to handle customer queries, resolve issues, and ensure customer satisfaction. The role involves managing incoming and outgoing calls, emails, or chats, providing accurate information, and maintaining a positive company image.

Key Responsibilities:

• Handle inbound and outbound customer calls/messages in a professional manner.

• Resolve customer complaints and provide appropriate solutions within the given time frame.

• Maintain customer records by updating account information.

• Provide accurate product/service information to customers.

• Escalate complex queries to senior team members or managers when required.

• Follow communication guidelines and company policies during interactions.

• Achieve performance targets such as call quality, response time, and customer satisfaction.

• Contribute to team efforts by accomplishing related results as needed.

Required Skills & Qualifications:

• Minimum qualification: 12th pass / Graduate.

• Good communication skills in English/Hindi

• Basic computer knowledge (MS Office, CRM tools).

• Ability to handle pressure and remain calm in challenging situations.

• Strong problem-solving and active listening skills.

• Prior BPO/Customer Support experience preferred, but freshers can also apply.