Job Description of Field Executive – Microfinance Retail Lending

Role: Field Executive

Qualification: Minimum Graduate

Department: Rural Lending

Experience:- Fresher /Experience

Knowledge of local language is must

Grade E1 to E3

Job description :-

1. Identification of Villages / Customers :- Field executive to identify good village on the basis of ; Customer behaviour, Repayment history, Village connectivity and Population & Political stability.

1. Sourcing :- 

• Identification of good customers in allotted village, to assess the creditworthiness of the customer
• Assist in group formation by associating 4-5 rural women from same socio-economic background
• Completing business processing activity through: data entry of customer and household (QDE& DDE), Application Form filling
• Conducting core group training on product feature, group responsibilities, repayment norms, etc.
• Renewal of existing clients for repeat loan
• Customer life cycle management right from sourcing, servicing and renewals.
• Taking referrals from existing clients for further sourcing new clients with good credit profile
• Inform customers about loan importance for income generation, good credit history and group responsibility.
• Address the customer grievances.

1. Repayment :- 

• Help in death claim settlement & document updation for insurance.
• Create awareness among customers about credit score and how timely repayments affect the same.
• Planning of repayment activity.
• With help of active and good customers increase customer base in market.

1. Financial Literacy Campaigns & other Awareness Activities: - Apart from Business activities FE also need to perform other activities, which help to build and maintain relationship with customers.

• Financial Inclusion Activities.
• Financial Literacy Program.
• Opening of PMJDY accounts