Executive - IT and Digital Operations 

POSITION DESCRIPTION

Designation: Executive - IT and Digital Operations

Level: Executive

Process (Department): IT

Reporting To: COO

Location: Mumbai

Summary of the position:

The Executive – IT and Digital Operations is responsible for maintaining and supporting the company's IT infrastructure and digital presence. This includes managing internal IT systems, overseeing website and e-commerce portals, ensuring network and server stability, and handling IT procurement and vendor management. The role requires a proactive approach to technology management and a strong focus on operational efficiency.

Position Responsibilities:

IT Systems & Infrastructure Management:

• Provide essential support for all internal IT systems, including hardware and software troubleshooting.
• Monitor and maintain servers and network infrastructure to ensure reliability and uptime.
• Implement and manage security protocols, data backup strategies, and disaster recovery plans.

Website & E-commerce Management:

• Manage and maintain the company's website and e-commerce portals, ensuring content accuracy and platform functionality.
• Collaborate with stakeholders to update product listings, content, and promotional materials.
• Troubleshoot and resolve technical issues related to the website and e-commerce platform to ensure a seamless user experience.

Procurement & Vendor Management:

• Manage contracts with IT vendors for software licenses, hardware, and support services.
• Verify and process invoices from vendors and coordinate with the accounts team for timely payments.
• Oversee the procurement of IT assets, including computers, software, and other peripherals.
•  AMC management and other agreements execution and management for IT-related services.

Administrative & Office Support:

• Manage IT-related files and documentation, ensuring efficient record-keeping.
• Assist in internal and external audit activities by providing necessary IT-related documentation and support.
• Manage office IT assets and maintain an accurate inventory.
• Coordinate logistics for tech-related events or meetings as needed.
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Other incidental work as and when delegated by management.

Qualifications:

• B.E. in Computer Science from a recognized university.
• Strong foundational knowledge of IT concepts, including operating systems (Windows, Linux), computer networking, and basic programming logic.
• A keen interest in web technologies (HTML, CSS, JavaScript) and e-commerce platforms.
• Excellent problem-solving skills and a strong desire to learn.
• Good communication and teamwork abilities.
• Relevant projects or internships are a plus.

We are an equal opportunity employer. We do not discriminate based on race, religion, gender, age, nationality, disability, or any other status protected by law.

All qualified candidates are encouraged to apply.