Responsibilities

• Respond to customer inquiries and issues via chat and voice channels, providing timely and professional assistance.
• Learn about our products or services and effectively communicate information to customers.
• Document and maintain records of customer interactions and transactions using our customer relationship management (CRM) system.
• Provide detailed product or service information, resolve customer concerns, and offer appropriate solutions to ensure customer satisfaction.
• Handle a diverse range of customer service requests, including billing inquiries, technical support, and general inquiries.
Flexibility to work in 24*7 work environmenttechnical support

This job is for WNS