A Credit Counsellor must specialize in recovering overdue payments from individuals or
businesses on behalf of creditors. Their primary role involves providing customer with the
proper solutionsdepending upon his financial status and willingness.
The key skills required is ability to strike conversations with debtors and negotiate payment
arrangements and collect outstanding debts. He/she also guides the customer with regards to
how he can maintain his credit worthiness in future.

Job Responsibilities:

• Counselling the customers to help them take informed decision regarding their delinquent accounts, credit rating and financial wellbeing
• Outbound calling to customers including follow up and reminder calls
• Create feasible repayment schedules based on their financial situation, aiming to secure full or partial payment of the debt.
• Provide great customer experience during each interaction
• Record details of enquiries, comment and action taken

Requirement:
• Graduate with Min. 1 year of experience in Tele-Collections (Domestic process).
• Understanding of CIBIL, Credit Score, NPA, Delinquencies
• Effective communication skills- English and Hindi. (vernacular languages is an added advantage)
• Basic MS Office Skills
• Willingness to work in target-based role
• Positive attitude towards service delivery