Job Description

Functional Responsibilities-:

* Assist Sales Manager in the supervision of sales sections & guide sales team for daily store operations to ensure effectiveness and provide support in implementing strategies to attract customers.
* Responsible to achieve the sales target for the assigned section and recommend solutions to enhance store’s profit.
* Coordinate daily customer service operations (e.g., sales processes, orders & payments) and assist in tracking the progress of weekly, monthly, quarterly and annual targets.
* Participate regularly in the Managers meeting and ensure the implementation & execution of decisions made.
* Check the quality of gold by manual testing and also with the help of gold check karat analyser.
* Calculate and share the estimates upon making the sale.
* Perform end to end activities of bill transaction for D2D (Dealer to Dealer) in cases of Advance, exhibition etc. where transactions take place between showrooms.
* Ensure the assigned team is communicating Malabar Promises, product details (e.g., product name, features, making charge, stone charge, etc.) and offers to ensure customer delight in each sale.

Sales and Customer-:

* Greet and receive customers in a welcoming manner, engage with them to understand their requirements and advise customers by providing information on products.
* Drive sales through the engagement of customers and influence their buying decision through suggestive selling by building their confidence.
* Provide excellent customer service & accurate product information (e.g., product name, features, making charge, stone charge etc.) to ensure customer delight in each sale.
* Execute all customer experience guidelines and protocols that are set by the Retail leadership in order to provide a differentiated level of service.
* Close deals, understand & handle queries and complaints of the customer and address with the right solution.
* Interact with customers to build relationships and leverage the same to generate leads for the store.
* Maintain effective communication throughout the store and communicate customer experiences and feedback to the sales manager.
Marketing-:

* Regularly monitor the store ambience so that it is adheres to the Visual Merchandising guidelines
* Participate in all product launches and promotions in the Store.
* Support the in-store Marketing team in event management in order to engage the target audience and proper delivery of the messaging of the event.
* Assist in creating reports, analyse and interpret retail data, like revenues, expenses and competition.
* Meet wedding customers & other potential customers from the CRM database /showroom leads in order to generate leads.