Customer Care Executive – Roles & Responsibilities (PNB MetLife)

• Handle incoming customer calls through IVR-based automatic call system

• Provide accurate information related to Life Insurance policies to existing customers

• Assist customers with queries such as:

  • Policy status

  • Premium details

  • Nominee / address update requests

  • Renewal and payment-related questions

• Record customer queries and interactions in the CRM system

• Respond to customer requests through emails using the company platform

• Ensure timely resolution of customer concerns as per internal guidelines

• Maintain high standards of communication and professionalism

• Follow compliance, privacy, and security rules while handling customer data

• Work closely with the team to improve customer satisfaction scores

• Update knowledge on products, services, and process changes regularly

• Role involves customer service and sales for PNB and Paramerica Life Insurance

Other Details:

• Work from office only

• Salary credited on 7th of every month to the employee’s account

• If candidates don’t have a bank account, the company will provide a salary account

• No bond or hidden terms

• Upon joining, candidates will receive an offer letter and all required documents, including salary slips