Key Responsibilities:

• Handle incoming calls, emails, and chat support to resolve customer queries effectively.

• Provide accurate information about products, services, policies, and procedures.

• Identify customer needs and offer appropriate solutions or escalate issues when necessary.

• Maintain customer records by updating account information and logging interactions.

• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

• Collaborate with internal teams (technical support, sales, operations) to provide quick resolutions.

• Meet daily/weekly performance targets such as call quality, response time, and customer satisfaction scores.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

This job is for Digitide Solutions