The Retail Sales Officer is responsible for delivering excellent customer service, driving jewellery sales, and maintaining store standards. The role involves assisting customers with jewellery selection, achieving sales targets, handling transactions accurately, and ensuring a premium in-store experience aligned with brand values.

Key Responsibilities

·         Greet customers warmly and understand their jewellery needs and preferences

·         Provide detailed information about jewellery products, including gold, diamond, gemstone, and silver items

·         Assist customers with product selection, pricing, and customization options

·         Achieve individual and store sales targets

·         Maintain accurate billing, invoicing, and payment processing

·         Ensure proper handling, display, and security of jewellery items

·         Maintain up-to-date knowledge of current collections, designs, and promotions

·         Build long-term customer relationships and encourage repeat visits

·         Handle customer queries, complaints, and after-sales service professionally

·         Maintain store cleanliness, visual merchandising, and stock presentation

·         Assist with stock management, inventory checks, and reporting

·         Follow company policies, compliance standards, and ethical sales practices