Position Overview

The Sales Support (Field ) will be responsible for handling sales, client servicing, and field operations outside the showroom. This role includes meeting prospective customers, retailers, and partners, ensuring smooth delivery coordination, and supporting marketing/sales activities in the field. It requires good communication, product knowledge, and relationship-building skills.

Key Responsibilities

• Visit clients, retailers, and distributors to promote and sell jewellery products.
• Build and maintain strong relationships with customers and channel partners.
• Conduct field visits to showcase product catalogues, samples, and new collections.
• Coordinate with the showroom/office for order processing, delivery, and after-sales service.
• Assist in organising exhibitions, trade fairs, and promotional events.
• Collect feedback from customers and share insights with management for product/market improvement.
• Maintain field sales reports, customer databases, and visit records.
• Ensure timely collection of payments and adherence to company policies.
• Monitor competitor activities and market trends during field visits.

Skills & Competencies

• Strong interpersonal and communication skills.
• Good knowledge of jewellery products (gold, diamonds, gemstones, etc.) or willingness to learn.
• Customer service orientation with sales and negotiation skills.
• Ability to travel extensively and manage time effectively.
• Basic computer knowledge (MS Office, CRM, reporting tools).
• Self-motivated, disciplined, and target-driven.