Sr Consultant

Location: Bengaluru / Bangalore (Karnataka)

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Job Overview

Experience: 8.0 - 10.0 Years

Salary: As Per Industry

Gender: Both Male & Female

Function:

Job ID: 69894

Post Live On: Jan 23, 2026

Valid Upto: Feb 22, 2026

Job Type: PermanentJob

PWD: 0

Primary Qualification

Qualification:
0

Course:
0

Specialization:
0

Additional Info

Open to Hire Local Candidates:

Working Hours:

Accomodation:

Mandatory Requisite:

Job Description

Job Summary :

Job Summary

The Sr Consultant role is pivotal in enhancing customer service strategies within a hybrid work model. With 8 to 10 years of experience the candidate will leverage their expertise to optimize service delivery ensuring customer satisfaction and operational efficiency. This position requires a deep understanding of customer service dynamics and the ability to implement innovative solutions that align with the companys goals.

Responsibilities

  • Lead the development and implementation of customer service strategies that enhance client satisfaction and operational efficiency.
  • Oversee the integration of customer service processes within the hybrid work model to ensure seamless service delivery.
  • Provide expert guidance on customer service best practices to improve team performance and client interactions.
  • Collaborate with cross-functional teams to identify and resolve service delivery challenges ensuring a consistent customer experience.
  • Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions.
  • Develop training programs for customer service teams to enhance their skills and knowledge in service delivery.
  • Monitor industry trends and incorporate innovative solutions to stay ahead in customer service excellence.
  • Ensure compliance with company policies and standards in all customer service operations.
  • Facilitate regular meetings with customer service teams to discuss progress and address any operational issues.
  • Implement technology solutions that streamline customer service processes and improve efficiency.
  • Evaluate the effectiveness of customer service strategies and make necessary adjustments to achieve desired outcomes.
  • Support the development of customer service policies that align with the companys mission and values.
  • Drive initiatives that promote a positive and engaging customer experience across all service channels.

Qualifications

  • Demonstrate expertise in customer service strategies and operations with a minimum of 8 years of experience.
  • Possess strong analytical skills to evaluate service metrics and implement improvements.
  • Exhibit excellent communication skills to collaborate effectively with cross-functional teams.
  • Have a proven track record in developing and executing training programs for customer service teams.
  • Show proficiency in integrating technology solutions to enhance service delivery.
  • Display a deep understanding of industry trends and their application in customer service.
  • Maintain a commitment to continuous improvement and customer satisfaction.
Company Info

Company: Monster.com (India) Private Limited

Type: IT-ITeS 

Contact Person: Foundit

Email: ixxx@foundit.in

Phone: 80xxxxx11

Website: https://www.foundit.in/

Address: Wing B, 6th Floor, Smartworks, Aurobindo Galaxy, Plot No 01, Sy. No 83/1, TSIIC, HITECH City, Raidurg, Hyderabad, Telangana, 500081