Job Title: Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & Stylist
Reports To: Assistant Store Manager/Counter Manager/Store Manager
Department/Group: Operations
Location: Ahmedabad
Work Experience: 0-2 years
Reportees: No
Job Description
Role and Responsibilities
Sales
- % contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the Manager
- Helps Manager in executing monthly action plan including events calendar
- Adheres to out-of-stock procedures as set by Manager
- Actively participates in the FIFO process and management of Testers as per guidelines set by Manager
- Number of focused services carried out (% contribution to sales) (e.g. You time services for CL)
- Effectively closes the Sale, thanks the customer, and invites them
- Customers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)
Consultation
- Greets customers upon arrival with a verbal greeting and smile
- Fully investigates customers needs using open-ended questions and demonstrates active listening
- Demonstrations and consultations are hygienic and educational
Product and Technical Knowledge
- Displays a competent level of Product Knowledge, and keeps up-to-date in this area
- E-Learning
- Aware of and adheres to security and cashiering procedures
Personal and Counter Image
- Brand dress code and grooming followed, and the strong personal image displayed
- Maintains hygiene of counter, clean and tidy work area (during and after demos and applications)
- Follows procedures for using a tester, to ensure hygienic cleaning, application, and sampling
- Keeps brush belt clean and in good order.
Communication and Relationship Building
- Maintains good relationships with Customers, Store, SSL and Brand teams, Mall Management
- Attends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activities
- Communicates essential information to the store team
- Is keen to help the team with their tasks, also accurately and timely completes their own task
Commitment
- Punctual, flexible, and has a responsible attitude towards breaks and absence
- Ensures compliance with the company's code of conduct and SOPs
- Self-motivated, uses own initiative, and takes direction well
Qualifications and Education Requirements
- High School Graduate or equivalent
- Knowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.
Preferred Competencies & Skills
- Technical skills: Retail selling skills, Effective communication, and makeup skills
- Other Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.
Preferred Industry
Beauty/ Retail /Apparels/Salon/Aviation/Hospitality