Dialer Manager-Cross Sell eBranch

Location: Thane (Maharashtra)

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Job Overview

Experience: 0.0 - 0.0 Years

Salary: As Per Industry

Gender: Both Male & Female

Function:

Job ID: 71674

Post Live On: Feb 10, 2026

Valid Upto: Mar 12, 2026

Job Type: PermanentJob

PWD: 0

Primary Qualification

Qualification:
0

Course:
0

Specialization:
0

Additional Info

Open to Hire Local Candidates:

Working Hours:

Accomodation:

Mandatory Requisite:

Job Description

Job Summary :

Job Requirements

About the Role

The Dialer Manager Cross Sell eBranch is responsible for overseeing the daily operations of the inbound/outbound call center dialer system. This role ensures real-time management of dialer functionalities, database uploads, and telecom line optimization to maximize customer connectivity and agent productivity. The position plays a critical role in enhancing campaign performance and operational efficiency within the Retail Asset business.

Key Responsibilities

Primary Responsibilities

  • Manage the end-to-end functionality of the outbound call center dialer in real time.
  • Upload and manage customer databases within the dialer application.
  • Monitor and optimize database tables based on campaign connectivity performance.
  • Analyze pacing ratios to control agent idle time and reduce call drop-offs.
  • Manage telecom infrastructure by recommending and switching between GSM, PRI, and SIP lines to enhance connectivity and efficiency.

Secondary Responsibilities

  • Utilize advanced dialer features to improve customer connectivity rates.
  • Analyze call patterns to identify peak and non-peak hours, optimizing campaign scheduling for maximum reach.

What We Are Looking For

Education

  • Bachelor's degree in a relevant field is preferred.

Experience

  • Proven experience in managing outbound dialer systems and telecom infrastructure.
  • Experience in a call center or customer service environment is highly desirable.

Skills and Attributes

  • Strong team player with excellent collaboration skills.
  • Demonstrated technical proficiency in dialer and telecom systems.
  • Ability to analyze data and optimize operational performance.
  • Effective time management and real-time decision-making capabilities.
Company Info

Company: Monster.com (India) Private Limited

Type: IT-ITeS 

Contact Person: Foundit

Email: ixxx@foundit.in

Phone: 80xxxxx11

Website: https://www.foundit.in/

Address: Wing B, 6th Floor, Smartworks, Aurobindo Galaxy, Plot No 01, Sy. No 83/1, TSIIC, HITECH City, Raidurg, Hyderabad, Telangana, 500081