1) Job Purpose:

To support credit risk management and ensure zero revenue leakage by performing customer credit assessment, monitoring overdues, coordinating trade credit insurance, facilitating channel finance transactions, and implementing transaction-level credit controls. The role ensures accurate exposure monitoring, timely closure of finance transactions, policy compliance, insurer/bank coordination, and support to business stakeholders for risk mitigation.

2) Job Context & Major Challenges:

Key Responsibilities and Accountabilities:

• Sharing overdue positions with sales & marketing teams regularly.
• Analyzing responses from marketing teams and recommending improvements.
• Coordinating with insurance agencies for customer credit assessment.
• Compiling and validating data for credit insurance submissions.
• Ensuring timely closure of channel finance, factoring, LC/Bill discounting transactions.
• Executing ERP-based credit control for shipments.
• Continuously reviewing customer credit limits and exposure patterns.
• Evaluating liability statements and ensuring timely issuance/reversal.
• Conducting domestic and export customer credit assessments.
• Sharing exposure details with insurers and monitoring coverage.
• Preparing business reports on overdue and exposure trends.
• Updating credit limits post approvals and tracking deviations.
• Collaborating with SBU Heads/BFMs to strengthen credit controls.
• Reviewing provisions and issuing alerts for high-risk accounts.
• Ensuring accounting compliance and accurate AR reporting.

Major Challenges Associated with these Responsibilities:

• Overdue Management & Reporting: Balancing collection expectations with sales sensitivities tracking diverse customer payment behaviors preparing insightful overdue dashboards for leadership.
• Data Management for Credit Insurance: Managing large datasets, cleaning inconsistencies, fulfilling insurer-specific formats, meeting tight timelines, and ensuring data accuracy for credit exposure reviews.
• Customer Credit Assessment: Assessing customers with limited disclosures, interpreting qualitative risk signals, balancing business pressure for liberal limits with objective risk controls.
• Channel Finance & Factoring Coordination: Dealing with multiple banks each having different documentation norms resolving delays that can affect shipments coordinating between customers, banks, and internal teams.
• ERP-Based Credit Control: Handling urgent block clearances while maintaining compliance ensuring audit-ready credit block/unblock actions resolving master data exceptions.
• Credit Limit Management: Monitoring dynamic exposure changes escalating breaches diplomatically ensuring limit updates reflect accurately in ERP working across SBUs.
• Liability Statement Management: Ensuring accurate liability compilation, resolving disputes, reconciling balances, and coordinating with finance teams for final confirmations.
• Exposure Monitoring & Insurance Coordination: Tracking uninsured exposures, ensuring adherence to insurer limits, handling insurer coverage revisions, and communicating impacts to business.
• Provision Review & Alerts: Evaluating overdue aging, calculating provisions, addressing disagreements on provisioning levels, and supporting audit justification.
• Control Matrix Creation: Designing practical yet robust controls, aligning SBU leaders, addressing resistance to new controls, and ensuring smooth rollout across teams.

3) Key Result Areas:

Key Result Areas

Supporting Actions

Overdue Management & Collections Support

. Share overdue details regularly
. Analyze responses and highlight risks
. Prepare overdue dashboards
. Alert stakeholders on critical accounts

Customer Credit Assessment

. Perform export & domestic credit assessments
. Coordinate with rating agencies
. Prepare credit recommendation notes

Trade Credit Insurance Coordination

. Compile and clean data for insurer review
. Share exposure status for coverage decisions
. Track insured vs uninsured exposures

Channel Finance & Factoring Management

. Coordinate with banks for transaction closure
. Ensure documentation accuracy
. Resolve finance-related queries

Credit Control Implementation

. Review & update ERP credit limits
. Monitor exposure deviations
. Execute shipment blocks/unblocks in compliance

Liability & Provision Management

. Issue/reverse liability statements
. Review provisions per aging norms
. Support finance teams on provisioning