Customer Helpdesk Service

Location: Chennai (Tamil Nadu)

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Job Overview

Experience: 0 - 0 Years

Salary: 13800-13850 INR CTC Per Month

Gender: Male

Function: Logistics

Job ID: 73403

Post Live On: Mar 02, 2026

Valid Upto: Apr 01, 2026

Job Type: Full Time

PWD: No

Primary Qualification

Qualification:
Graduate

Course:
Any Graduate

Specialization:
Any Graduate

Additional Info

Open to Hire Local Candidates:
Same State

Working Hours:
Day

Accomodation:
Not Provided

Mandatory Requisite:
None,

Job Description

Job Summary :

"TCI Freight (A Division of Transport Corp of India ltd)"

 

  • Handle inbound and outbound customer calls/emails.
  • Provide shipment status updates (LTL / FTL consignments).
  • Register and resolve customer complaints within TAT.
  • Coordinate with operations and branch teams for issue resolution.
  • Maintain records of queries and complaints in CRM/ERP system.
  • Ensure timely POD (Proof of Delivery) updates to customers.
  • Share daily MIS reports with reporting manager.
  • Maintain high customer satisfaction levels.
Company Info

Company: Logistics Sector Skill Council

Type: Logistics

Contact Person: Srividhya Sriram

Email: sxxxxxxxxxxxxxxx@lsc-india.com

Phone: xxxxx

Website: https://lsc-india.com/

Address: Logistics Sector Skill Council 480A, 7th Floor, Khivraj Complex 2, Anna Salai, Nandanam, Chennai - 600035