The Business Operations Leader is responsible for end-to-end P&L management of a large business unit, reporting directly to the Business Leader. The role drives financial performance, operational efficiency, and strategic execution to achieve revenue, margin, and cost objectives. This position plays a critical role in translating business strategy into financial and operational outcomes.

Key Responsibilities

1. P&L Ownership & Financial Governance

• Own and manage the complete Profit & Loss (P&L) for the business unit.
• Support revenue growth, Drive margin expansion, and cost optimization initiatives.
• Conduct detailed P&L analysis to identify risks, opportunities, and improvement levers.
• Recommend and implement corrective and strategic actions to achieve financial targets.

2. Budgeting & Forecasting

• Lead annual budgeting and periodic forecasting processes.
• Develop robust financial models to project revenue, margins, and cost structures.
• Simulate multiple business scenarios and set targets for critical financial and operational parameters.
• Ensure alignment between financial plans and business strategy.

3. Strategic Planning & Target Setting

• Define financial and operational targets required to meet P&L objectives.
• Build and execute strategies to achieve revenue, margin, and profitability goals.
• Translate business objectives into measurable KPIs and performance dashboards.
• Partner with Delivery leaders and Support functions to ensure target ownership and accountability.

4. Manpower Planning & Resource Cost Management

• Drive workforce planning aligned to revenue forecasts and utilization goals.
• Optimize average resource cost (ARC) through skill mix, pyramid management, and cost controls.
• Monitor and control utilization to ensure revenue maximization and margin protection.
• Balance hiring, lateral movement, and capacity planning to meet financial objectives.

5. Cost & Overhead Management

• Monitor and control overhead costs to maintain operational efficiency.
• Identify cost optimization opportunities without compromising business performance.
• Implement financial discipline and cost governance mechanisms.

6. Performance Monitoring & Intervention

• Establish structured review mechanisms to track financial and operational performance.
• Monitor actuals vs. budget/forecast and drive timely corrective actions.
• Lead performance reviews with stakeholders and recommend improvement initiatives.
• Implement intervention strategies to mitigate financial risks and achieve targets.

Key Metrics / KPIs

• Revenue & Growth
• Gross Margin & Controllable Margin
• Utilization Rate
• Average Resource Cost (ARC)
• Overhead Ratio
• Forecast Accuracy

Required Skills & Competencies

• Strong financial acumen with deep P&L understanding
• Expertise in budgeting, forecasting, and financial modelling
• Strategic thinking with execution focus
• Strong analytical and data-driven decision-making skills
• Stakeholder management and executive communication
• Operational excellence and cost management mindset
• Ability to drive cross-functional alignment and accountability

Experience & Qualifications

• Proven experience in managing large P&L portfolios
• Experience in business operations, finance, or strategy roles
• Strong understanding of manpower planning and utilization management