Key Responsibilities:

Customer Interaction:

• Handle incoming calls from customers promptly and professionally.
• Provide information about products, services, and company policies.
• Address customer inquiries, concerns, and complaints effectively.

Issue Resolution:

• Troubleshoot and resolve customer issues or complaints in a timely manner
• Escalate complex issues to appropriate departments for further investigation.

• Data Entry:
      •    Accurately and efficiently input customer information and details into the company’s database.

• Product Knowledge:

               •   Stay informed about the company’s products, services, and promotions to provide accurate information to customers.

• Eligibility Criteria:
      •    High school diploma or equivalent; college degree is a plus.
      •    Proven customer service experience, preferably in a call center environment.
      •    Should have minimum 6 months of relevant experience.
      •    Good communication skills, both verbal and written.
      •    Strong problem-solving and decision-making abilities.
      •    Proficiency in using call center software and computer systems.
      •    Ability to work in a fast-paced and dynamic environment.
      •    Strong attention to detail and accuracy.

• Additional Career Progression Responsibilities:
      •    Provide backup support to the team and make sure department goals are met.
      •    Monitor call volume, prioritize and distribute workload for the team.
      •    Measure KPIs like inbound calls, call waiting, and call abandonment.
      •    Provide individual support to team members to maintain high morale and productivity.

  Other Details:

• Day Shift and Sunday Fixed Off + Selective government holidays 

• No Sales = No Targets