Customer Service Executive

Location: North 24 Parganas (West Bengal)

Job Overview

Experience: 0.6 - 03 Years

Salary: 15000-20500 INR CTC Per Month

Gender: Both Male & Female

Function: ITES/BPO/Operations/Customer Service/Telecalling

Job ID: 74705

Post Live On: Mar 30, 2026

Valid Upto: Apr 29, 2026

Job Type: Full Time

PWD: No

Primary Qualification

Qualification:
12th Pass

Course:
Any 12th Pass

Specialization:
Any 12th Pass

Additional Info

Open to Hire Local Candidates:
Any State

Working Hours:
Day

Accomodation:
Not Provided

Mandatory Requisite:
None,

Job Description

Job Summary :

Key Responsibilities:

Customer Interaction:

  • Handle incoming calls from customers promptly and professionally.
  • Provide information about products, services, and company policies.
  • Address customer inquiries, concerns, and complaints effectively.

 

Issue Resolution:

 

  • Troubleshoot and resolve customer issues or complaints in a timely manner
  • Escalate complex issues to appropriate departments for further investigation.
  • Data Entry:
        •    Accurately and efficiently input customer information and details into the company’s database.

  • Product Knowledge:

               •   Stay informed about the company’s products, services, and promotions to provide accurate information to customers.

  • Eligibility Criteria:
        •    High school diploma or equivalent; college degree is a plus.
        •    Proven customer service experience, preferably in a call center environment.
        •    Should have minimum 6 months of relevant experience.
        •    Good communication skills, both verbal and written.
        •    Strong problem-solving and decision-making abilities.
        •    Proficiency in using call center software and computer systems.
        •    Ability to work in a fast-paced and dynamic environment.
        •    Strong attention to detail and accuracy.

  • Additional Career Progression Responsibilities:
        •    Provide backup support to the team and make sure department goals are met.
        •    Monitor call volume, prioritize and distribute workload for the team.
        •    Measure KPIs like inbound calls, call waiting, and call abandonment.
        •    Provide individual support to team members to maintain high morale and productivity.

    Other Details:

  • Day Shift and Sunday Fixed Off + Selective government holidays 

  • No Sales = No Targets

 

Company Info

Company: Prolific HR Consultants India Limited

Type: Logistics

Contact Person: Prolific HR Consultants India Ltd

Email: sxxxxxx@prolifichr.com

Phone: 98xxxxx52

Website: https://www.prolifichr.com/

Address: Prolific HR Consultants (India) Ltd Office No 22, 2nd Floor, Awfis, A block, Dayananda Sagar University Innovation Campus, GB Palya, Hosur Road, Bengaluru, 560068