A supervisor or in-charge working in a retail floor, operations, or facility side plays a mix of people management, customer service, and daily operations roles. The exact duties vary by department (store, security, housekeeping, food court, etc.), but broadly they include:

1. Team Management

• Overseeing staff schedules, attendance, and shift rotations
• Assigning daily tasks and ensuring work is completed on time
• Training new employees and guiding existing staff
• Monitoring performance and handling discipline if needed

2. Customer Service

• Ensuring a positive shopping experience for visitors
• Handling customer complaints, escalations, and special requests
• Supporting staff in dealing with difficult situations
• Maintaining service standards across the mall or store

3. Operations & Coordination

• Supervising daily mall/store operations (opening, closing, peak hours)
• Coordinating with different departments (security, housekeeping, maintenance, tenants)
• Ensuring all areas are clean, organized, and functional
• Managing crowd flow during busy hours, weekends, or events

4. Safety & Security

• Making sure safety rules and emergency procedures are followed
• Reporting hazards, damages, or suspicious activities
• Coordinating with security teams during incidents
• Conducting basic safety checks

5. Inventory / Asset Control (for retail supervisors)

• Monitoring stock levels and replenishment
• Preventing loss, theft, or damage
• Maintaining records of goods and supplies

6. Reporting & Documentation

• Preparing daily/weekly reports (sales, incidents, attendance, etc.)
• Keeping records of issues, complaints, and resolutions
• Communicating updates to higher management

7. Event & Promotion Support

• Assisting in mall events, sales campaigns, and promotions
• Ensuring smooth execution of activities
• Managing extra crowd and staff during events