• Design, develop, test, and deploy custom ServiceNow solutions following platform best practices.
• Handson scripting using:
  • Business Rules, Script Includes, Client Scripts
  • UI Policies, UI Actions
  • Scheduled Jobs and background scripts
• Build and enhance scoped applicationsand reusable components.
• Ensure performance optimisation, upgrade safety, and longterm maintainability of customisations.

• Strong development experience across Incident, Problem, Change, Request, CMDB.
• Develop and customise:
  • Service Catalog items and record producers
  • Catalog Client Scripts and UI Policies

  • Classification: Internal

    Approval workflows and Flow Designer flows

  • custom app development
• Implement and support change governance, CAB/CCB workflows, and auditfriendly controls.
  • HR Case & Knowledge
  • Employee Center / EC Pro
  • Lifecycle Events (Onboarding, Offboarding, Crossboarding)
  • HR Catalog & COEs
  • Document Management
  • Now Mobile for HRSD

Lead architecture, design, and configuration of ServiceNow HRSD modules:

• Strong JavaScript, Glide API, Flow Designer, and IntegrationHub capabilities.
• Develop automated workflows using Flow Designer, HR Templates, and IntegrationHub.
• Lead and mentor ServiceNow developers perform code reviews and guide best practices.
• Design and manage integrations with HCM systems (Oracle) BGV tools (AuthBridge), DMS, email/SMS/WhatsApp, and mobile channels.
• Ensure platform compliance with SDLC, ITIL, governance, audit, and change managementstandards.
• Support UAT, manage deployments, prepare backout plans, and provide production assistance.
• Experience designing scalable, enterprise-grade HRSD solutions.

Configure and customise Policy & Compliance, Risk, Audit Managementmodules.

• Implement:
  • Risk assessments and issue management workflows
  • Control attestations and evidence collection
• Support regulatory and audit requirements through accurate configuration, reporting, and traceability.

Handson experience in SecOps and Vulnerability Response (VR).

• Integrate ServiceNow with vulnerability scanners (e.g. Tenable, Qualys, Rapid7).
• Customise prioritisation logic, remediation workflows, SLA tracking, and CIrisk correlation.
• Build dashboards and reports reflecting enterprise security posture.

Experience with SAM Pro, including licence compliance and entitlement management.

• Customise workflows for licence optimisation, reclamation, and audit support.
• Ensure accurate asset and compliance data aligned to vendor and regulatory reviews.

• Strong experience with Flow Designer, Automation Engine, and declarative development.
• Ability to design automation for IT, HR, Security, Risk, and Asset processes.

• Exposure to ServiceNow AI / GenAI capabilitiessuch as Now Assist, AI Search, Predictive Intelligence, or AIassisted summarisation and recommendations.
• Understanding of AIdriven use cases across ITSM and HRSD.

• Design and develop integrations using:
  • REST APIs (RESTMessageV2), SOAP services
  • JSON/XML payloads, oAuth2
• Handson with IntegrationHub, including custom Actions and Spokes.
• Experience integrating ServiceNow with:
  • HR systems, IAM solutions, security tools
  • CI/CD and DevOps tools (Azure DevOps, Jenkins, Git)
  • Collaboration tools (Microsoft Teams, email)

• Strong understanding of MID Server architecturein onprem, cloud, and hybrid environments.
• Ability to troubleshoot ECC Queue, probe/sensor failures, and connectivity issues.

• Follow ServiceNow best practices for development, security, and performance.
• Implement rolebased access controls (ACLs) and secure coding standards.
• Support platform upgrades, health scans, and remediation activities.
• Prepare technical documentation, solution designs, and audit artefacts.
• Participate in design reviews, code reviews, and release planning.

• 5-13 yearsof core ServiceNow development experience
• Strong proficiency in JavaScript and Glide APIs
• Handson expertise in:
  • ITSM
  • HRSD
  • GRC / IRM
  • SecOps (Vulnerability Response)
  • SAM (SAM Pro preferred)
• Solid understanding of CMDB and CI relationships
• Experience in enterprisescale, regulated environments

• Experience in banking / BFSI or regulated enterprises
• ServiceNow certifications:
  • CSA
  • CAD
  • CIS - ITSM / HRSD / GRC / SecOps / SAM
• Exposure to ServiceNow CI/CD practices and upgrade strategy

• Strong analytical and problemsolving skills
• Ability to work independently in a handson delivery role
• Clear communication with IT, HR, audit, risk, and security stakeholders
• Ownership mindset with strong focus on quality, stability, and compliance

• Work on enterprisescale ServiceNow implementations
• Exposure to HR, Security, Risk, Audit and Automationdriven platforms

• Highimpact role shaping platform maturity and innovation