·        Well versed and knowledge on the restaurant menu, promotional activities and other relevant issues concerning the restaurant and act as an ambassador to it.

·        To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery

·        Ensure the proper appearance and grooming of assigned colleagues

·        To supervise a station and ensure that standards are maintained at all times

·        To ensure the smooth preparation of the restaurant side-stations and table set-ups as per the standards

·        To handle a loud, intoxicated or abusive guest

·        Operate in a safe and environmentally friendly way to protect guests and colleagues’ health and safety, as well as protect and conserve the environment

·        Work in close cooperation with the kitchen and stewarding as well as the cashiers to ensure a smooth-running operation

·        Handles all guest complaints and takes corrective action as needed

·        To continuously collect feedback from guests and report it back to the restaurant manager on a regular basis

·        Directs assignments roster to be maintained accurately

·        Maintains a hospitable and team atmosphere with fellow staff.

·        Upsell alcohol beverages to guests

·        Trains new employees and monitors their activities

·        Comply with the restaurant environmental, health and safety policies and procedures.  

·        Attends periodic and regular trainings and meetings.

·        Ensure that all front of house and guest areas are well maintained at all times

.         Any other duties as directed by the Restaurant & Bar Manager or other member of the management team