Job Summary:
We are hiring experienced candidates for the role of International Customer Support Executive (Voice Process) in a leading MNC based in Newtown, Kolkata. The candidate will handle global customer interactions, resolve queries efficiently, and ensure high-quality service delivery across international markets.

Benefits

• Provident Fund (PF) + ESIC + Health Insurance

• World-class MNC work culture with a luxurious office setup

• Home drop facility through company-provided cab service

• Career growth opportunities through Internal Job Postings (IJP)

Requirements

• Excellent English communication (spoken & written)
• Comfortable with rotational shifts (including night shifts)
   

Key Responsibilities:

• Handle inbound and outbound calls with international customers
• Resolve customer queries with accuracy and empathy
• Maintain proper documentation in CRM systems
• Meet quality, productivity, and compliance targets
• Coordinate with internal teams for issue resolution