Compensation & Benefits

• Provident Fund (PF)

• Both-way cab facility
   

Key Responsibility:

• Answering inbound international customer calls

• Resolving customer queries, complaints, and escalations professionally

• Ensuring quick and effective resolutions within SLA timelines

• Identifying opportunities for upselling and cross-selling relevant products/services

• Handling dissatisfied customers with empathy and confidence

• Accurately documenting customer interactions in CRM systems

• Working closely with internal teams to close issues efficiently

• Meeting quality, customer satisfaction, and sales conversion targets