Primary responsibilities include supervising front desk staff, ensuring seamless check-ins and check-outs, managing reservations, resolving customer complaints, and collaborating with other departments to deliver an exceptional guest experience.
 

Key Responsibilities 

• Manage and supervise daily front office operations and staff activities.

• Train, schedule, and monitor front desk employees to ensure smooth workflow and service quality.

• Handle guest inquiries, complaints, and requests professionally and efficiently.

• Coordinate with other departments to ensure excellent guest service and operational support.

• Monitor room occupancy, bookings, and revenue performance on a daily basis.

• Ensure proper cash handling, billing, and payment procedures are followed.

• Maintain guest records, reports, logbooks, and front office documentation accurately.

• Ensure timely handling of guest messages, packages, and communication.

• Enforce company policies, grooming standards, and hospitality guidelines among staff.

• Review daily operational reports and support management in achieving business targets.