Location : Only Rajkot, Gujarat Candidates can apply

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries related to products and services.
• Provide accurate and detailed information about hospital services and offerings.
• Support the sales team in lead management, follow-ups, and conversion activities.
• Assist in onboarding new clients, including account setup and system guidance.
• Conduct online/offline training sessions for new and existing customers.
• Ensure smooth coordination between sales, operations, and support teams.
• Maintain strong customer relationships to improve retention and satisfaction.
• Follow a strategic approach toward customer engagement and retention.
• Proactively reach out to existing or inactive clients for renewals and re-engagement.
• Generate leads from platforms such as Justdial, IndiaMART, and other sources.
• Track, manage, and update customer interactions and data in CRM systems.
• Ensure timely resolution of customer issues with minimal turnaround time.
• Focus on improving key support metrics such as First Contact Resolution (FCR) and Average Resolution Time (ART).
• Manage ticketing systems efficiently and ensure quick query closure.
• Coordinate with senior management for escalations and critical issues.
• Maintain records of customer interactions, feedback, and service improvements.